Refund methods
Refunds are reviewed by the Dream Aesthetic by Dr. Ortiz team based on the treatment, payment method, clinical context, and the reason for the request.
Some refunds may be issued as clinic credit, while others may return to the original payment method or require manual processing.
Financed purchases (CareCredit, Cherry, and similar lenders)
If you financed your purchase through a third-party lender such as CareCredit or Cherry, refunds are processed differently:
- Your refund will be applied directly to your loan or account balance with the lender.
- Refunds typically post within 1 to 3 business days, though timing depends on the lender's policies.
- We cannot issue cash or store credit refunds on financed purchases except in extraordinary circumstances. Such overrides require owner-level approval and your written acknowledgment of the consequences. You may still owe the lender for the original purchase.
- If your loan is already paid in full at the time of refund, the lender may issue a separate refund check directly to you. This is the lender's policy and timing is at their discretion.
If you have questions about a financed-purchase refund, please contact us at (346) 539-2104 or dreamaestheticbydrortiz@gmail.com.
Metodos de reembolso
El equipo de Dream Aesthetic by Dr. Ortiz revisa los reembolsos segun el tratamiento, el metodo de pago, el contexto clinico y el motivo de la solicitud.
Algunos reembolsos pueden emitirse como credito de la clinica, mientras que otros pueden regresar al metodo de pago original o requerir procesamiento manual.
Compras financiadas (CareCredit, Cherry y prestamistas similares)
Si financio su compra a traves de un prestamista externo como CareCredit o Cherry, los reembolsos se procesan de manera diferente:
- Su reembolso se aplicara directamente al saldo de su prestamo o cuenta con el prestamista.
- Los reembolsos generalmente se procesan en 1 a 3 dias habiles, aunque el tiempo depende de las politicas del prestamista.
- No podemos emitir reembolsos en efectivo o credito de la tienda en compras financiadas excepto en circunstancias extraordinarias. Tales excepciones requieren aprobacion del propietario y su reconocimiento por escrito de las consecuencias. Es posible que aun deba al prestamista por la compra original.
- Si su prestamo ya esta pagado en su totalidad al momento del reembolso, el prestamista puede emitirle un cheque de reembolso por separado. Esta es la politica del prestamista y el tiempo queda a su discrecion.
Si tiene preguntas sobre un reembolso de compra financiada, comuniquese con nosotros al (346) 539-2104 o dreamaestheticbydrortiz@gmail.com.
How to request a refund
For privacy and a faster review, submit requests inside the patient portal. Choose the visit or purchase, add notes or photos, and track every status update in one place.
Requests are reviewed within 3-5 business days.