Patient support
Refund Requests
We review every refund request fairly, carefully, and case by case. This page explains how requests are reviewed, what to expect, and where to submit securely.
Revisamos cada solicitud de reembolso de forma justa, cuidadosa y caso por caso. Esta pagina explica como se revisan las solicitudes, que puede esperar y donde enviarlas de forma segura.
Secure portal
Submit and track requests from your patient account.
Case-by-case review
The clinic reviews treatment, payment method, and clinical context.
Bilingual support
English and Spanish guidance is available below.
Policy basics
How refunds work
Refund methods
Refunds are reviewed by the Dream Aesthetic by Dr. Ortiz team based on the treatment, payment method, clinical context, and the reason for the request.
Some refunds may be issued as clinic credit, while others may return to the original payment method or require manual processing.
Metodos de reembolso
El equipo de Dream Aesthetic by Dr. Ortiz revisa los reembolsos segun el tratamiento, el metodo de pago, el contexto clinico y el motivo de la solicitud.
Algunos reembolsos pueden emitirse como credito de la clinica, mientras que otros pueden regresar al metodo de pago original o requerir procesamiento manual.
Financed purchases (CareCredit, Cherry, and similar lenders)
If you financed your purchase through a third-party lender such as CareCredit or Cherry, refunds are processed differently:
- Your refund will be applied directly to your loan or account balance with the lender.
- Refunds typically post within 1 to 3 business days, though timing depends on the lender's policies.
- We cannot issue cash or store credit refunds on financed purchases except in extraordinary circumstances. Such overrides require owner-level approval and your written acknowledgment of the consequences. You may still owe the lender for the original purchase.
- If your loan is already paid in full at the time of refund, the lender may issue a separate refund check directly to you. This is the lender's policy and timing is at their discretion.
If you have questions about a financed-purchase refund, please contact us at (346) 539-2104 or dreamaestheticbydrortiz@gmail.com.
Compras financiadas (CareCredit, Cherry y prestamistas similares)
Si financio su compra a traves de un prestamista externo como CareCredit o Cherry, los reembolsos se procesan de manera diferente:
- Su reembolso se aplicara directamente al saldo de su prestamo o cuenta con el prestamista.
- Los reembolsos generalmente se procesan en 1 a 3 dias habiles, aunque el tiempo depende de las politicas del prestamista.
- No podemos emitir reembolsos en efectivo o credito de la tienda en compras financiadas excepto en circunstancias extraordinarias. Tales excepciones requieren aprobacion del propietario y su reconocimiento por escrito de las consecuencias. Es posible que aun deba al prestamista por la compra original.
- Si su prestamo ya esta pagado en su totalidad al momento del reembolso, el prestamista puede emitirle un cheque de reembolso por separado. Esta es la politica del prestamista y el tiempo queda a su discrecion.
Si tiene preguntas sobre un reembolso de compra financiada, comuniquese con nosotros al (346) 539-2104 o dreamaestheticbydrortiz@gmail.com.
Invoice policy
What is non-refundable
Cosmetic treatments and products are elective self-pay purchases. Services rendered, products dispensed, and treatment series that have begun are final sale. Results vary, and payment is for treatment performed, not a guaranteed outcome. A case-by-case review path remains available through the Refund Center.
English
Payment and no-refund summary
All payments shown are final and non-refundable once services are rendered or products are dispensed.
Deposits are non-refundable and are applied toward your treatment.
Payment & No-Refund Policy. Cosmetic treatments and products are elective and self-pay; they are not billable to insurance, HSA, or FSA. Payment is due at the time of treatment (or by the due date shown). All treatments and products are final sale — there are no refunds or credits for any service rendered or product dispensed, including but not limited to neuromodulators (Botox, Dysport, Xeomin), dermal fillers, PRF/PRP, microneedling, laser/energy treatments, chemical peels, and skincare retail. For a package or series, once treatment has begun the services are considered rendered even if the full series is not completed. Results vary; payment is for treatment performed, not for a specific result. In the rare event you believe a refund is warranted, please submit a refund request at yourdreamaesthetic.com/refund; all requests are reviewed on a case-by-case basis at the clinic's discretion.
Espanol
Resumen de pago y no reembolso
Todos los pagos mostrados son finales y no reembolsables una vez que se presten los servicios o se entreguen los productos.
Los depositos no son reembolsables y se aplican a su tratamiento.
Politica de pago y no reembolso. Los tratamientos y productos cosmeticos son electivos y de pago particular; no se pueden facturar a seguro medico, HSA ni FSA. El pago vence al momento del tratamiento (o en la fecha de vencimiento mostrada). Todos los tratamientos y productos son venta final; no hay reembolsos ni creditos por ningun servicio prestado o producto entregado, incluidos, entre otros, neuromoduladores (Botox, Dysport, Xeomin), rellenos dermicos, PRF/PRP, microneedling, tratamientos laser/de energia, peelings quimicos y productos de cuidado de la piel. Para un paquete o serie, una vez iniciado el tratamiento, los servicios se consideran prestados aunque no se complete la serie completa. Los resultados varian; el pago es por el tratamiento realizado, no por un resultado especifico. En el raro caso de que usted considere que corresponde un reembolso, envie una solicitud de reembolso en yourdreamaesthetic.com/refund; todas las solicitudes se revisan caso por caso a discrecion de la clinica.
Next step
How to request a refund
For privacy and a faster review, submit requests inside the patient portal. Choose the visit or purchase, add notes or photos, and track every status update in one place.
Por privacidad y para una revision mas rapida, envie las solicitudes dentro del portal del paciente. Elija la visita o compra, agregue notas o fotos y siga cada actualizacion en un solo lugar.
No account yet?
Call or email the clinic and our team can help you access the portal or document your request.
Full legal policy
The friendly summary on this page does not replace the full Refund Policy. The policy page remains available from Terms and is the source for the complete legal text.
Read the full Refund Policy